ONLINE Comm in the Bus Envir Section 01 Final Test – savvyessaywriters.net | Savvy Essay Writers
ONLINE Comm in the Bus Envir Section 01 Final Test – savvyessaywriters.net | Savvy Essay Writers
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Can you guarantee at least a B or 80%?Timed test 70 minutes50 questions- T or F & multiple choiceDue by Friday, 26 JulyStudy Guide Unit OneChapter oneThings to be aware of in the New World of WorkGlobal CompetitionFlattened Management HierarchiesTeam Based managementInnovative Communicative technologyNew Work EnvironmentDiverse Work ForceKnowledge WorkersCommunication ProcessSender has ideaIdea encodedMessage travels over channelReceiver decodes messageFeedback to senderAdditional feedbackBypassingFrames of ReferenceLack of language skillDistractionsInternal and external functionsDownward flow of communicationEthics trapsFalse necessityDoctrine of relative filthRationalization trapSelf deceptionEnds justify the meansChapter twoGroups and teams-whyTeam development, roles and conflictFour phasesGroup rolesGroup tasksGroup relationshipDysfunctional groupCommon conflict patternsGroupthinkCharacteristics of successful teamsSuccessful meetingsCollaborationListening typesSuperiorsColleaguesCustomersListening ProcessPerceptionInterpretationEvaluationActionKeys to listening skillsNon verbal messagesEye contactFacial expressionPostureTimeSpaceTerritoryAppearancesDocumentsPeopleChapter threeIntercultural communicationsGlobalizationTechnologyIntercultural workforceCultural characteristicsContext….high, lowIntercultural EthnocentrismImproving intercultural communicationOral messagesWritten messagesIntercultural ethicsWorkforce diversityStudy Guide Unit 2Chapter 4Business writing Basics3 x 3 writing process phase oneScheduling the process- worrying and planning, writing, revising, proofreadingRecursive natureOnline collaboration toolsThree typical audiencesThe “you” viewBias free languageLevels of dictionEthical responsibilities (five areas)Chapter 5Formal versus informal research methodsStage two of the 3 x 3 processTypes of outlinesDirect versus indirect patterns of communicatingHow long should sentences be?What is the comprehension rate?Dangling versus misplaces modifiersThree types of paragraphsChapter 6Third state of the 3 x 3 processKiss formulaFillersLead-insRedundanciesCompound prepositionsTrite phrasesEnduring rapid comprehension, numbered or bulleted lists, headings, graphic techniquesGunning fog indexFlesch-Kincaid readability indexProofreading-spelling, grammar, punctuation and names and numbersProofreading marksStudy Guide Unit 3chapter 7Function of emailWell Written memos and emails achieve to main benefitsPhase 1 3x3Four parts to email and memoGuide wordsWhy use email safelyPersonal use of emailsTypical messages: Request, response, procedural, confirmationChapter 8What turns readers onWhy are business letters necessaryStructure of a business letterCharacteristics of good business lettersDirect request lettersDirect claim lettersDirect repliesAdjustmentGoodwill messagesInternational messages, informal versus formal correspondenceChapter 9Bad news strategies (goals)Three causes of legal problemsTechniques for deliveringRefusing typical requestsBad news to customersBad news in organizationsBad news in other culturesChapter 10PersuasionPersuasion techniquesFour major elements in successful persuasive messageHow persuasive messages flow in organizationsPersuasive complaint lettersSales and marketing lettersPersuasion in low and high context cultures
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